Frequently Asked Questions
Q: How do I register?
A: Go to my.medel.com and follow the registration process.
Q: How do I log into MyMEDEL WebShop?
A: Enter your complete email address and password.
Q: How do I change my password?
A: Click on the “Don’t remember your password” from the MyMEDEL WebShop login screen.
Q. Can I change user ID?
A: Your username is your email address that you used during registration. Contact Customer Service at firstname.lastname@example.org or call 888-633-3524 if you are unable to access your account.
Q: How do I place an order?
A: Log into MyMEDELWebShop with credentials, add items to cart, and checkout using a credit card.
Q: How do I cancel my order?
A: Contact Customer Service at email@example.com or call 888-633-3524.
Q: When will I receive my order?
A: The order will be processed and shipped within 2 business days using the shipping method selected during checkout.